Reference

amergg Terms & Conditions, Made Clear

Our amergg Terms & Conditions explain how your account, wallet activity and lobby access work before you open an account.

Account accessWallet conditionsPolicy contactsLocal law applies
amergg amergg Terms & Conditions, Made Clear
TERMS HELP ROUTE

Get Help With Account Terms

A clear contact path helps when a clause affects your account or wallet status.

Account access If phone verification or an account step stops you reaching the lobby, contact our…
Wallet status For DANA, OVO, GoPay or QRIS questions, include the payment reference and displayed status.
Policy request Ask about wording, a policy change or an account decision through the contact path…
ACCOUNT DATA PRACTICE

See How We Handle Policy Details

Your Terms & Conditions cover more than account access; they also explain how we handle records linked to your account.

Data handling

We use account details, phone verification results and transaction references to operate the conditions you accepted. We do not ask for unrelated details when handling a policy question.

Cookies

Cookie use is addressed through the applicable site notice and account settings. These files can support session continuity, including keeping your policy acceptance connected to the right account.

Account security

Keep your phone details and login credentials private. If you suspect another person accessed your account, contact us promptly so the access issue can be assessed against the account conditions.

Record retention

We retain account, acceptance and transaction records for the period needed to operate the terms, address disputes and meet applicable legal requirements. The period can depend on the record type.

Change requests

To request a correction to your account details, send the registered phone information and the change needed through the account contact route. We may ask for confirmation before editing records.

Who to contact

Use the support route shown after login for questions about wording, data handling, cookies or account decisions. Mention whether your question concerns DANA, QRIS or another recorded transaction.

Terms & Conditions Questions for amergg

These answers cover the policy points Indonesian account holders usually want to settle before accepting the Terms & Conditions. Check the wording shown in your account journey as clauses can change when local requirements change.

You can read the current Terms & Conditions during the account journey and from the policy access route linked in your account area. Read them before acceptance and keep a copy for your records.

Yes. Access or eligibility depends on local law. The available account functions can also depend on the region associated with your details and the requirements displayed during phone verification.

You must provide accurate account details and may need to complete clear phone verification before account access. We can pause the process when details are incomplete or cannot be confirmed.

Yes. The payment clauses cover wallet and transfer activity, including DANA, OVO, GoPay, QRIS, bank transfer and virtual account steps. The applicable wording appears alongside the relevant payment action.

Use the contact path shown inside your account and include your registered phone details plus the correction requested. We may ask for confirmation before changing information connected with the policy record.

Contact us through the account support route and identify the decision, date and relevant Terms & Conditions clause. Include any payment reference when the question concerns DANA, QRIS or another wallet.

Policy wording can change when our account process or local requirements change. We will present the applicable wording through the policy access route, so check it again before using an affected account function.